Since starting up my business about a year ago, I've had nothing but grief with the melter I chose to use, Martellato, I think. From day 1 it never would hold consistant temp, so I got pretty good with re-tempering on-the-fly. After 6 mths, it burned up, literally. Set the machine to 45 C to melt overnight, and when I came in the morning... gawd, burnt chocolate and plastic are pretty terrible. However, I got the melter from a reputable dealer and he promptly replaced it for me. After a month of use, guessy, guessy?...
Finally got a bomb-proof one. Knew there was a manufacturer in Quebec, but not matter how hard I googled, under a million categories, I couldn't find it. It's basically just a s/s water filled bain-marie with an accurate thermostat and element. The tank holding the couveture is completely immersed in water. I don't mind hand tempering via the "seeding" method, actually prefer it to doting and relying on an automatic tempering machine. Thing is, I knew of a bakery supplier who would bring in this melter for me, he has sold quite a few of them to carious other places. However this is not the reputable dealer I usually use, but another guy. When I got the melter, I saw that the box it came in had all the labels removed, and the melter ORIGINALLY had the mnfctr's sticker on it as well as a riveted on crest--these had been removed very recently, sliced-off aluminum rivet heads were in the tank, and the goo all over where the sticker had been. No paperwork--instructions, mnfctr's blurb, warranty, nothing came with it. Store owner swore up and down that that was the way it came. When I got it to work, I had the melter upside down for a second and I saw a crumpled up sticker wedged on the bottom. Unstuck it, and read the address: http://www.dr.ca. ....
Checked out the dr.ca site, yup there was my melter and at a far cheaper price, lots of other stuff, a wheel to go with the melter, (about$600 cheaper than what the guy at the store verbally quoted me on), those panning bowls for Kitchen-aid mixers, but at $500 CDn instead of the usual $800....
Guess I'll have to e-mail the factory and whine and bitc* and get the store owner in a lot of hot water--I'm looking forward to it actually....That'll teach him to be more thorough when removing all traces of the mnfctr...
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