3 Jan 2014: The Forum is currently in read-only made while we update to a new version of the Seventy% website and forum.

The forum will be back with a faster, simplified and up to date website in the next two months.

Please consider registering
guest

Log In

Lost password?
Advanced Search:

— Forum Scope —



— Match —



— Forum Options —




Wildcard usage:
*  matches any number of characters    %  matches exactly one character

Minimum search word length is 4 characters - maximum search word length is 84 characters

The forums are currently locked and only available for read only access
Topic RSS
DOMORI IS WONDERFUL!! (story)
October 21, 2003
3:13 pm
aymbereye
Member
Forum Posts: 19
Member Since:
October 6, 2003
Offline

So yesterday, after a 2 day vacation, I return to my office to find a large package from..Domori.

Only, I never ordered from Domori as far as I know, though I did look around their site a bit about 2 weeks ago.

But maybe, I think, it’s from seventypercent, since I did order some Domori from them. I open the box.

It’s ALL Domori. Puertofino, Puertomar, Porcelana…and Hot Chili Chocolate. Dark Chocolate Covered Chinotto, and Covered Ginger. Um, I didn’t order this!?!?

I check the invoice. It’s NOT CHEAP. But they have my address (which I do remember typing in) and the mostly-Italian invoice says it was charged to my ‘carta di credito’..(which I didn’t type in, I canceled the basket before the order went through.)

This is bad. Very bad. Frantically I write Martin. “Is this seventypercent? Tell me you screwed up!”

“No, it isn’t us.”

Now I’m panicking. I haven’t a clue how to dial Italy, especially from work. I email customer service. Twice. Don’t hear anything. Who knows what time it is there, for god’s sake!?!? Later in the day,though, my boyfriend says “Someone called your cell and there was too many numbers” (in the display). Italy. But no message.

I look at this huge box despairingly. I leave it in my office. I go home.

This morning: an email from Domori! Something got screwed up somewhere, they got an order form but no one there realized there was no card information. Apparently, it will cost too much to ship back, so I will be allowed to keep it as a sample. A SAMPLE!!!!! ARe they amazing or what?!

Believe it or not I haven’t tried anything yet, though of course I do plan to (except for the Covered Chinotto and Ginger, and the Chile Spiked Hot Chocolate, not quite sure what to do with those, though I suppose I could find a friend to trade with, or use them to patch up a disagreement with a family member!) But I am wildly relieved.

So I felt I really had to give a little (more) good press to Domori. I’m sure their chocolate is wonderful… But their customer service, I have to say, is exemplary.

“Oh, what a noble mind is here o’erthrown…”

"Oh, what a noble mind is here o'erthrown..."
October 21, 2003
3:44 pm
bobvilax2000
Seville, USA
Member
Forum Posts: 128
Member Since:
July 26, 2003
Offline

Wow, was it one of the boxes that they sell on their site? Those are like $100 packages, right? I wonder if a mistake like that could happen twice? : ]

October 21, 2003
7:11 pm
aymbereye
Member
Forum Posts: 19
Member Since:
October 6, 2003
Offline

oh and I should add: I have now finally tried the Domori Porcelana. OH. MY. I now COMPLETELY understand why it’s number one. It is one of the best chocolates, or foods for that matter, that I have ever tried.[:D]

“Oh, what a noble mind is here o’erthrown…”

"Oh, what a noble mind is here o'erthrown..."
January 10, 2004
4:17 am
Lone Ly
Oslo, Norway
Member
Forum Posts: 397
Member Since:
October 10, 2003
Offline

I think you point out a key difference between Amedei and Domori. Yes, Domori’s Porcelana is the ultimate number one, but their service is not good. I tried to trade with them and sent an e-mail asking whether I could buy goods from them. They simply answered that no shops offered their products in my region. Strange that they manage to force a box on you whilst leaving me emptyhanded after begging … Amedei, on the other hand, give this very nice personal service and follow up my local shop to make sure their chocolates met people’s high expectations.

"Man cannot live by chocolate alone - but woman can." (Unknown)
March 19, 2004
5:26 am
theobroma
MIlwaukee, USA
Member
Forum Posts: 89
Member Since:
September 7, 2003
Offline

Hi
Lucky you!
Don’t be afraid of the chocolates with chinotto or chili… these were appreciated by humans for a long time, and though they are not in vogue among the current populace, rest assured they’ll be good, especially if they come from Domori.
kyle

Oh no! My Agustus!

Oh no! My Agustus!
April 29, 2004
3:59 pm
alex_h
Member
Forum Posts: 1170
Member Since:
April 29, 2004
Offline

I share LoneLy’s opinion. domori is great when it comes to chocolate. but have not been very helpful in finding a shop that sells their product here in munich. amedei on the other hand was very nice about it. and when i show up at the shop the owner was already informed. like family sort of. that was really cool.

May 7, 2004
1:39 pm
alex_h
Member
Forum Posts: 1170
Member Since:
April 29, 2004
Offline

domori has changed my mind a bit:

initially frustrated, i decided to try domori’s website again, but this time wrote an email directly to mack domori and… presto! an answer within minutes! they sent me the address of a small shop in town :-D

May 11, 2004
1:17 am
Lone Ly
Oslo, Norway
Member
Forum Posts: 397
Member Since:
October 10, 2003
Offline

I’ll give them a new try then. No matter how hard I tried to think of their poor service while eating Puertomar, I couldn’t keep myself from thinking what a d*** good bar! Some say it takes more than one shot to become a drug addict, but that certainly doesn’t apply to chocolate …

"Man cannot live by chocolate alone - but woman can." (Unknown)